FAQ — Family Medicine Services | YFMC Mississauga

Question 1

Is Dr. Riaz accepting new patients?

Accepted Answer

Yes — we are currently accepting new patients of all ages, including families, seniors, and individuals who have been without a family doctor. You can register as a new patient through our online portal or by calling the clinic directly at (289) 652-0999.

Question 2

Do I need OHIP to be seen at the clinic?

Accepted Answer

Most of our services are covered by OHIP for Ontario residents. If you do not have OHIP coverage — for example, if you are a new immigrant, visitor, or your card has expired — please call us before your appointment so we can discuss your options and any applicable fees.

Question 3

What should I bring to my first appointment?

Accepted Answer

Please bring your valid Ontario Health Card (OHIP), a government-issued photo ID, a list of any current medications (including dosages), and any relevant medical records or test results from previous providers. Arriving 10–15 minutes early to complete intake paperwork is appreciated.

Question 4

Do I need a referral to see Dr. Riaz?

Accepted Answer

No referral is needed to register as a new patient or to book a family medicine or walk-in appointment. However, referrals to specialists (such as cardiologists, dermatologists, or orthopedic surgeons) are arranged by Dr. Riaz after your consultation.

Question 5

How do I book an appointment?

Accepted Answer

You can book online 24/7 through our Ocean Health portal — simply visit our Book Appointment page and choose from Family Practice, New Patient (Meet & Greet), or Walk-In options. You can also call us at (289) 652-0999 during clinic hours.

Question 6

Can I get a same-day appointment?

Accepted Answer

We offer same-day walk-in appointments for acute concerns such as infections, minor injuries, and sudden illness. Walk-in slots are available Monday through Saturday — check our online portal for real-time availability or call us in the morning to confirm.

Question 7

Do you offer virtual or phone appointments?

Accepted Answer

Yes. We offer virtual (video) and telephone appointments for many non-urgent concerns, follow-up visits, prescription renewals, and results reviews. When booking online, select the appointment type that suits your needs, or call us to discuss whether a virtual visit is appropriate for your situation.

Question 8

What is your cancellation policy?

Accepted Answer

We ask that you cancel or reschedule at least 24 hours in advance so we can offer your slot to another patient. You can cancel online through the Ocean portal or by calling (289) 652-0999. Repeated no-shows may result in a missed appointment fee.

Question 9

How long is the typical wait time?

Accepted Answer

For scheduled appointments, we aim to see patients within 10–15 minutes of their appointment time. Walk-in wait times vary by day and time — our website displays a live estimated wait time so you can plan accordingly. We appreciate your patience and work hard to minimize delays.

Question 10

What services does the clinic offer?

Accepted Answer

We provide comprehensive primary care including family medicine, walk-in care, preventive health screenings, chronic disease management (diabetes, hypertension, asthma), women's health, men's health, children's health, mental health support, vaccinations, minor procedures, joint injections, and senior care. Most services are covered by OHIP.

Question 11

Can Dr. Riaz renew my prescriptions?

Accepted Answer

Yes. Prescription renewals can be handled during an in-person visit, a virtual appointment, or in some cases by phone for established patients with stable, ongoing conditions. Please do not wait until your last dose — contact us at least one week before you run out to allow time for a review.

Question 12

How will I receive my lab or test results?

Accepted Answer

Dr. Riaz reviews all results personally. Normal results are typically communicated by phone or through your patient portal within 1–2 weeks. Abnormal or urgent results are prioritized — we will contact you promptly to discuss next steps. Please do not assume no news is good news; follow up with us if you haven't heard back.

Question 13

Do you provide mental health support?

Accepted Answer

Yes. Dr. Riaz provides initial mental health assessments, diagnosis, and management of conditions such as depression, anxiety, and stress-related illness. He can prescribe medication when appropriate and provide referrals to psychologists, psychiatrists, or community mental health programs. You do not need to see a specialist first — your family doctor is your first point of contact.

Question 14

Are there any services not covered by OHIP?

Accepted Answer

Some services are not covered by OHIP and carry a fee, including sick notes for employers or schools, insurance forms, driver's medical exams, travel medicine consultations, cosmetic procedures, and some administrative letters. We will always inform you of any fees before proceeding. A full fee schedule is available at the front desk.

Question 15

Where is the clinic located?

Accepted Answer

We are located in Mississauga, Ontario. Our address and a map link are available on our Contact page. We are accessible by public transit and have parking available on site.

Question 16

What are your clinic hours?

Accepted Answer

We are open Monday, Wednesday, and Friday from 9:30 AM to 6:00 PM, and Saturday from 9:00 AM to 3:00 PM. We are closed Tuesday, Thursday, Sunday, and statutory holidays. For after-hours urgent care, please visit your nearest walk-in clinic or call Health Connect Ontario at 811.

Question 17

What languages does Dr. Riaz speak?

Accepted Answer

Dr. Riaz is fluent in English, Urdu, and Punjabi. This makes our clinic particularly welcoming for South Asian patients and families who prefer to discuss their health in their native language.

Question 18

What are Dr. Riaz's qualifications?

Accepted Answer

Dr. Saeed Riaz holds an MBBS degree, the MRCGP (Member of the Royal College of General Practitioners, UK), and the CCFP (Certificant of the College of Family Physicians of Canada). He brings extensive experience in both UK and Canadian family medicine, with a patient-centred approach to care.

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